At the movies, viewers must wear special glasses to see the words on screen. Open captioning is on the screen for everyone to see.
Billy Kekua, who is deaf, stopped going to theaters because he felt the closed captioning was unreliable and the eyeglasses were uncomfortable.
"I had to wear the glasses on top of my eyeglasses. It was never a good experience for me as a deaf person," he said through an interpreter.